Order Info


Technical or Warranty Questions
For any questions on any product prior to or after purchase, please contact us by calling 650.517.1841 or through our contact form.

Sales Tax
Sales tax may be applied to shipping and handling charges.

Credit Card Orders
Ritchey accepts American Express, Discover, Visa, and MasterCard for all orders in the US. When purchasing with credit card, please provide credit card billing address, if different from the shipping address. Be sure to also include daytime/evening phone numbers. If the billing address does not match the one that is on file at the financial institution, or if authorization is not given for any reason, Ritchey reserves the right to cancel the order without notification. Ritchey is not responsible for credit card problems with the financial institution; any issues must be resolved prior to submitting an order.


Limits of Responsibility
Ritchey accepts no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

You agree to indemnify, defend, and hold harmless Ritchey, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorney fees) that arise from your use of any of Ritchey’s services.

Price and/or Description Changes
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store are not refundable.

We reserve the right to refuse any sale at any time.